You can find the contact information for technical support by clicking the help button in the navigation bar. Technical support is available via email and has an average response time of 15 minutes during U.S. business hours.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"Jaspari Studies","colors":{"primary":"#6B3FD4","light":"#9B7EF0","dark":"#4C2A9E"},"logo":{"light":"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026auto=format\u0026n=swb5lFxc_EgfHWkr\u0026q=85\u0026s=bee9312d51d259b9d27556a2356378fa","dark":"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026auto=format\u0026n=swb5lFxc_EgfHWkr\u0026q=85\u0026s=bee9312d51d259b9d27556a2356378fa"},"favicon":{"light":"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026auto=format\u0026n=swb5lFxc_EgfHWkr\u0026q=85\u0026s=bee9312d51d259b9d27556a2356378fa","dark":"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026auto=format\u0026n=swb5lFxc_EgfHWkr\u0026q=85\u0026s=bee9312d51d259b9d27556a2356378fa"},"api":{"playground":{"credentials":false}},"background":{"color":{"dark":"#131313"}},"navbar":{"links":[{"href":"https://studies.jaspari.com/login","label":"Login"},{"href":"https://studies.jaspari.com/signup","label":"Signup"}]},"footer":{"socials":{}},"fonts":{"family":"Open Sans"},"icons":{"library":"lucide"},"contextual":{"options":["assistant"],"display":"header"},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"jaspari","hasAudioNarration":false,"actualSubdomain":"jaspari","customDomains":["studies-guides.jaspari.com"],"gitSource":{"type":"github","owner":"bobthebuilder78","repo":"studies-guides","deployBranch":"preview","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"chroma":{"latestBuiltDeploymentHistoryId":"6a9f7039592a83408a7e543c","collectionId":"d4dcacea-9bd3-499a-b66e-f81d16a55aea","liveDeploymentHistoryId":"6a9f7039592a83408a7e543c","schemaVersion":"v3"},"entitlements":{"AI_CHAT":{"status":"DISABLED"}},"buildId":"6a9f7039592a83408a7e543c","clientVersion":"0.0.4067","searchFilterCounts":[{"language":"default","tag":"Studies","count":19},{"language":"default","tag":"Billing","count":8},{"language":"default","tag":"Sharing","count":8},{"language":"default","tag":"Compliance","count":4},{"language":"default","tag":"Trust \u0026 Compliance","count":4},{"language":"default","tag":"Help","count":4},{"language":"default","tag":"Getting Started","count":1}],"searchSettings":{"showContentSnippets":true,"isFiltersEnabled":false,"maxResults":7}},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true,"deflection":{"enabled":true,"email":"studies@jaspari.com"}},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"starterQuestions":[{"_id":"6a9db3033689c6d28b0c5762","deploymentId":"6a9d79583689c6d28b0afbfc","questionText":"How does billing work?","status":"active","generatedBy":"manual","createdAt":"2026-09-06T18:37:55.917Z","updatedAt":"2026-09-06T18:37:55.917Z","__v":0},{"_id":"6a9db2ff3689c6d28b0c5751","deploymentId":"6a9d79583689c6d28b0afbfc","questionText":"How do I share my study?","status":"active","generatedBy":"manual","createdAt":"2026-09-06T18:37:51.440Z","updatedAt":"2026-09-06T18:37:51.440Z","__v":0},{"_id":"6a9db2f63689c6d28b0c5738","deploymentId":"6a9d79583689c6d28b0afbfc","questionText":"How do I launch a study/","status":"active","generatedBy":"manual","createdAt":"2026-09-06T18:37:42.251Z","updatedAt":"2026-09-06T18:37:42.251Z","__v":0}],"privacy":{"consentBanner":{"enabled":true}},"googleFontsInlined":true},"customCss":[],"page":{"pagePath":"help/technical-support","slug":"/help/technical-support","pageMetadata":{"title":"Technical Support","description":"You can receive specialized technical support by emailing technical-support@jaspari.com.","href":"/help/technical-support"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx, jsxs: _jsxs} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n a: \"a\",\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsxs(_components.p, {\n children: [\"You can receive specialized technical support by emailing \", _jsx(_components.a, {\n href: \"mailto:technical-support@jaspari.com\",\n children: \"technical-support@jaspari.com\"\n }), \".\"]\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={p:`p`,..._provideComponents(),...props.components},{Heading}=_components;if(!Heading)_missingMdxReference(`Heading`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`2`,id:`how-to-locate-technical-support`,children:`How to locate Technical Support`}),`\n`,_jsx(_components.p,{children:`You can find the contact information for technical support by clicking the help button in the navigation bar. Technical support is available via email and has an average response time of 15 minutes during U.S. business hours.`})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Technical Support","description":"You can receive specialized technical support by emailing technical-support@jaspari.com.","href":"/help/technical-support"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"How to locate Technical Support","slug":"how-to-locate-technical-support","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"jaspari","siteName":"Jaspari Studies","title":"Technical Support - Jaspari Studies","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-09-08T02:17:31.971Z","originalFileLocation":"help/technical-support.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"You can receive specialized technical support by emailing technical-support@jaspari.com.\">\u003cmeta data-mint-head name=\"application-name\" content=\"Jaspari Studies\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026amp;auto=format\u0026amp;n=swb5lFxc_EgfHWkr\u0026amp;q=85\u0026amp;s=bee9312d51d259b9d27556a2356378fa\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026amp;auto=format\u0026amp;n=swb5lFxc_EgfHWkr\u0026amp;q=85\u0026amp;s=bee9312d51d259b9d27556a2356378fa\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026amp;auto=format\u0026amp;n=swb5lFxc_EgfHWkr\u0026amp;q=85\u0026amp;s=bee9312d51d259b9d27556a2356378fa\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/png\" href=\"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026amp;auto=format\u0026amp;n=swb5lFxc_EgfHWkr\u0026amp;q=85\u0026amp;s=bee9312d51d259b9d27556a2356378fa\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026amp;auto=format\u0026amp;n=swb5lFxc_EgfHWkr\u0026amp;q=85\u0026amp;s=bee9312d51d259b9d27556a2356378fa\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026amp;auto=format\u0026amp;n=swb5lFxc_EgfHWkr\u0026amp;q=85\u0026amp;s=bee9312d51d259b9d27556a2356378fa\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/png\" href=\"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026amp;auto=format\u0026amp;n=swb5lFxc_EgfHWkr\u0026amp;q=85\u0026amp;s=bee9312d51d259b9d27556a2356378fa\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Technical Support - Jaspari Studies\">\u003cmeta data-mint-head property=\"og:description\" content=\"You can receive specialized technical support by emailing technical-support@jaspari.com.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Jaspari Studies\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://studies-guides.jaspari.com/help/technical-support\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://jaspari.mintlify.app/_mintlify/api/og/v2?division=Help\u0026amp;title=Technical+Support\u0026amp;description=You+can+receive+specialized+technical+support+by+emailing+technical-support%40jaspari.com.\u0026amp;theme=6f037fa52e24387feec64a74\u0026amp;signature=09743ca284c750077ab0e6825aba5288e52431df482de49e1c18111ea72e5409\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Technical Support - Jaspari Studies\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"You can receive specialized technical support by emailing technical-support@jaspari.com.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://jaspari.mintlify.app/_mintlify/api/og/v2?division=Help\u0026amp;title=Technical+Support\u0026amp;description=You+can+receive+specialized+technical+support+by+emailing+technical-support%40jaspari.com.\u0026amp;theme=6f037fa52e24387feec64a74\u0026amp;signature=09743ca284c750077ab0e6825aba5288e52431df482de49e1c18111ea72e5409\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"https://mintlify.s3.us-west-1.amazonaws.com/jaspari/_generated/favicon/browserconfig.xml?v=3\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Jaspari Studies\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#6B3FD4\">\u003clink data-mint-head rel=\"canonical\" href=\"https://studies-guides.jaspari.com/help/technical-support\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/help/technical-support.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://studies-guides.jaspari.com/#organization\",\"name\":\"Jaspari Studies\",\"url\":\"https://studies-guides.jaspari.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/jaspari/swb5lFxc_EgfHWkr/images/android-chrome-192x192.png?fit=max\u0026auto=format\u0026n=swb5lFxc_EgfHWkr\u0026q=85\u0026s=bee9312d51d259b9d27556a2356378fa\"}},{\"@type\":\"WebSite\",\"@id\":\"https://studies-guides.jaspari.com#website\",\"name\":\"Jaspari Studies\",\"url\":\"https://studies-guides.jaspari.com\",\"publisher\":{\"@id\":\"https://studies-guides.jaspari.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://studies-guides.jaspari.com/help/technical-support#webpage\",\"url\":\"https://studies-guides.jaspari.com/help/technical-support\",\"name\":\"Technical Support\",\"description\":\"You can receive specialized technical support by emailing technical-support@jaspari.com.\",\"dateModified\":\"2026-09-08T02:17:31.971Z\",\"isPartOf\":{\"@id\":\"https://studies-guides.jaspari.com#website\"},\"breadcrumb\":{\"@id\":\"https://studies-guides.jaspari.com/help/technical-support#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://studies-guides.jaspari.com/help/technical-support#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Help\",\"item\":\"https://studies-guides.jaspari.com/help/platform-representative\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technical Support\",\"item\":\"https://studies-guides.jaspari.com/help/technical-support\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://studies-guides.jaspari.com/help/technical-support#article\",\"headline\":\"Technical Support\",\"name\":\"Technical Support\",\"description\":\"You can receive specialized technical support by emailing technical-support@jaspari.com.\",\"url\":\"https://studies-guides.jaspari.com/help/technical-support\",\"mainEntityOfPage\":{\"@id\":\"https://studies-guides.jaspari.com/help/technical-support#webpage\"},\"dateModified\":\"2026-09-08T02:17:31.971Z\",\"publisher\":{\"@id\":\"https://studies-guides.jaspari.com/#organization\"},\"isPartOf\":{\"@id\":\"https://studies-guides.jaspari.com#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Jaspari Studies\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"Jaspari Studies","nav":{"global":null,"tabs":[{"tab":"Studies","pages":[{"title":"Studies","href":"/getting-started/quickstart"}]},{"tab":"Sharing","pages":[{"title":"Sharing","href":"/sharing/account-setup"}]},{"tab":"Billing","pages":[{"title":"Billing","href":"/billing/pricing"}]},{"tab":"Compliance","pages":[{"title":"Compliance","href":"/compliance/audit-log"}]},{"tab":"Help","groups":[{"group":"Help","pages":[{"title":"Platform Representative","sidebarTitle":"Platform Representative","description":"You can receive specialized help by reaching out to your platform representative.","href":"/help/platform-representative"},{"title":"Technical Support","href":"/help/technical-support"}]}]}]},"basePath":"","title":"Technical Support - Jaspari Studies","buildId":"dpl_9VVk5y1P8k1ATeJguVngy9Q3cmbD","deploymentId":"dpl_9VVk5y1P8k1ATeJguVngy9Q3cmbD","dynamics":[],"chunks":[]}